Durham Family Court Clinic’s Commitment to Accessibility
Pursuant to the Accessibility for Ontarians with Disabilities Act 2005, the Accessibility Standards for Customer Service Regulation, and the Integrated Accessibility Standards Regulation

Durham Family Court Clinic’s Commitment
In fulfilling our Mission, DFCC is committed to and strives at all times to provide its
programs and services in a way that respects the dignity and independence of people with
disabilities. We are also committed to giving people with disabilities the same opportunity
to access our programs and services and allowing them to benefit from the same services,
in the same place and in a similar way as others who access our programs and services. DFCC is committed to excellence in serving all of our clients and employees, including people with disabilities.

By way of fulfilling our commitment we need to inform you about the following:

Feedback Process:
The ultimate goal of DFCC is to meet and surpass customer expectations while serving
customers with disabilities. Comments on our services regarding how well those
expectations are being met are welcome and appreciated.

Feedback regarding the way DFCC provides goods and services to people with disabilities
can be made by e-mail, verbally or in writing. Feedback can be provided anonymously.

All feedback should be directed to the Executive Director, Nicola Crow, by e-mail at
ncrow@dfcc.org; or by telephone at 905-436-6754 ext. 222; or in writing to 44 Richmond
Street West, Suite 201, Oshawa, L1G 1C7.

Available Information about Programs/Services & DFCC’s Accessibility Plan:
We are committed to providing accessible program/service information to all of our
customers. For this reason, program/service information or information relating to our
accessibility commitment and plan will be provided in the following formats upon request: hard copy, large print, and e-mail provided there is no contravention of privacy and confidentiality policy and procedures.

We will also consider other formats upon request.

Thank you.

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